Privacy Policy

Hire Best Pros operates hirebestpros.com, a marketplace that helps consumers describe a service need and connect with independent professionals and service providers across home services, moving, legal, insurance and financial services. We generally do not perform the underlying services.

This policy explains what information the site may collect, how it is used, and who it may be shared with. It covers the website, the search experience, the Billy assistant, our consumer request forms and our partner application forms.

You choose what to tell us. Depending on what you do on the site, that may include:

• Name, email address and phone number
• ZIP code, and for a move, origin and destination ZIP codes
• The service you need and your description of the problem
• Answers to qualification questions on a form or in a Billy conversation
• Messages you send through the contact page
• Referral information when someone refers you or you refer someone
• Business details submitted through a professional or partner application

You do not need an account to use this site, and we do not ask you to create one.

Like most websites, ours may receive technical information automatically, including IP address, browser and device type, pages viewed, referring page, and campaign or source parameters such as UTM values and advertising click identifiers. Cookies, local storage, session storage, pixels and similar browser technologies may be used for the purposes described in our Cookie Policy.

Search queries you type into the site are processed to understand what kind of professional you are looking for.

The site may offer an AI assisted helper called Billy. Billy is a software feature and a brand character. Billy is not a licensed professional and does not provide legal, insurance, financial, medical or other professional advice.

Information you supply during a Billy conversation may be processed in order to:

• Understand what type of service you need
• Ask relevant follow up questions
• Personalize your current session, so you are not asked the same thing twice
• Help route you toward an appropriate next step, such as a form, a call or a provider

Billy conversations are handled as part of your browsing session and are not presented as a permanent record you can retrieve later. If you complete a request through Billy, the details you provided for that request are handled the same way as a request submitted through a form, as described below.

Processing an AI conversation may involve a technology service provider that performs the language processing on our behalf under contract. Where a provider is used, it is used to deliver this feature and not to sell your information. This policy will be updated to describe any material change in how AI features are delivered.

• To understand your request and identify the type of professional who handles it
• To connect you with providers, including by transferring your request to them
• To route and, where used, to track phone calls you place through the site
• To personalize the current session, for example by remembering your ZIP code
• To measure and improve the site, our search results and our marketing
• To respond to questions you send us
• To evaluate professional and partner applications
• To detect fraud or misuse, to enforce our terms, and to comply with law

When you submit a request, the point of that request is to reach a professional. Your request information may be shared with:

• Professionals, providers and their agents who handle the type of service you described
• Lead management and call routing platforms that receive, validate and deliver requests on our behalf
• Buyers, advertisers, publishers, affiliates and referral partners in connection with the request you submitted or the campaign that brought you to the site
• Technology vendors that operate parts of the site, such as hosting, analytics, error monitoring and AI processing
• Legal, compliance, corporate transaction and safety recipients where required or permitted by law

Depending on your state, some of this sharing may be treated as a sale of personal information or as sharing for targeted advertising. You can exercise your choices on our Privacy Choices page.

Hire Best Pros does not operate a consumer account database on this site. Requests you submit are intended to be transmitted to an external lead management platform and to the providers who handle your request, rather than held on this website.

Once your information reaches a provider or partner, that company handles it under its own privacy policy and retains it under its own schedule. We keep records only for as long as needed for the purposes described here, including compliance, dispute resolution and reporting obligations.

Some experiences continue on another company's website. When you continue, you leave Hire Best Pros and the privacy policy and terms of that company apply. We do not control those sites and are not responsible for their practices.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to correct it, to delete it, to opt out of certain sharing or sale, to opt out of targeted advertising, and to appeal a decision on your request. Exercising these rights will not cause us to treat you differently.

Submit a request through Privacy Choices. If you simply want us to stop contacting you, use Do Not Contact.

The site is served over an encrypted connection and we use reasonable administrative and technical measures appropriate to the information involved. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This site is intended for adults. It is not directed to children under 16 and we do not knowingly collect personal information from them. If you believe a child provided information, contact us and we will take appropriate steps to remove it.

We may update this policy as the site and our service relationships change. The effective date at the top of this page reflects the current version.

Send privacy questions or requests through our Privacy Choices page, or select the privacy topic on our contact page.