For professionals
Straightforward guidance on handling consumer requests, quoting work in a way people can compare, and keeping your records in order. No volume promises and no income claims, just the operational parts that tend to decide whether a request turns into a job.
How consumer requests reach a professional and what tends to separate businesses that work them well from businesses that let them sit.
Consumers who submit a request are usually talking to more than one business. How quickly and how persistently you follow up is the part you control.
A short set of questions gets you to a yes or a no faster and leaves the consumer feeling helped rather than screened.
Consumers frequently choose the estimate they understand rather than the lowest one. Write yours so it can be compared line by line.
Contact rules, consent and record keeping. General information for planning purposes only, not legal advice.
Telephone and text contact with consumers is regulated. Understand what consent you are relying on and keep the records that prove it.
Keep your credentials current and easy to produce. Consumers increasingly ask, and so do the platforms you work with.
Capacity, reputation and follow-through, for businesses that want more work without breaking what already works.
More requests only help if someone can answer them. Growth problems usually show up as unanswered calls before they show up in revenue.
Compliance material here is general information for planning purposes. It is not legal advice, and requirements differ by state, by trade and by how you contact consumers. Review your scripts, disclosures and record keeping with your own counsel.